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n|a is a new creative technology partner that helps you innovate & better engage in a connected world. We craft innovative solutions by blending physical & digital. We ideate, design, prototype & build products, experiences, ecosystems & campaigns

n|a is a new creative technology partner that helps you innovate & better engage in a connected world. We craft innovative solutions by blending physical & digital. We ideate, design, prototype & build products, experiences, ecosystems, campaigns and more

We create, design & build innovative products & services from prototyping all the way through to launch

We transform retail ecosystems around CX by blending channels and designing seamless personalised experiences

We design emotionally charged experiences and campaigns that amaze and drive conversations

Immersive experiences, VR, AR, interactive or simply hardware-based projects, ranging from the invisibly small up to the very large scale

products
new retail
experiential
Connected Space

Select a service above to view our case studies

Nico

15+ years experience as an innovation strategist & creative in both corporate & agencies (such as R/GA, VMLY&R, JackMorton). Nico was most recently GM retail innovation & design at Telstra

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ANto

10+ years experience as a creative technologist in the innovation & interactive space. He now runs teams of designers & developers across the world. Anthony prototypes, builds & develops products at scale

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coNtAct

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Facial recognition for cafes

Mobile
UX / UI
Design
Type: Product
Client: Noahface
Agency: Bloke/TCP

Challenge:
After the Noahface team spent 18 months prototyping, they wanted a full makeover of the user experience & design of the app, as well as branding,  websites & material for launch.

Solution:
A full redesign of the UI & UX improvements for both the front-facing (customer) & back-facing screen (staff). A memorable branding, logo animations and a collection of digital assets & animations to be used in digital campaigns, landing pages & website.

Personal Training & Wellbeing App

Mobile
IT
UX / UI
Design
Type: Product
Client: Vision
Agency: Daily Press

Challenge:
The app was slow & clunky, members were loosing interest & the app’s retention rate was dropping. Vision wanted new functions built in and the app’ speed to be considerably better.

Solution:
Overall UX & speed improvements, better use of newer hardware capabilities, reduced amount of server calls, full structural and visual makeover of the app

Telstra's Future Retail Environment

Service
Strategy
UX / UI
Type: Omnichannel
Client: Telstra
For: Telstra

Challenge:
Re-invent Telstra retail model (physical & digital), to adapt to new customer buying behaviours (omni-channel), new brand positioning (Technology vs Telco) & new product categories.

Solution:
A 2 years program that fully re-imagined & implemented Telstra retail ecosystem based on customer behaviours (path to purchase) as opposed to channels and product categories. Service design, store design, technology, data, e-commerce, new tech, social and more.

New ecosystem rolled out Australia wide (380 stores) from 2018 onward

Aje.

Omni-channel
Design
UX / UI
Development
Type: Omnichannel
Client: Aje.

Challenge:
Aje’s online store was hard to use, generated too much phone support & was disconnected from the exceptional service clients were getting in-store.

Solution:
After doing extensive market & customer research, Aje asked for a full rebuild of their online store & strategic advice for implementation.
Incl. full rebuild of the site around the new UX / CX strategy. Implementation of a global inventory (in-store + online), multi-language and currency support, global shipping, tracking & online support.

Filles A Papa

Omnichannel
UX / UI
Development
Type: Omnichannel
Client: FAP

Challenge:
The website’s backend was poorly built & hard to use for the founders. They wanted a new platform to manage the store incl. stocks, shippings & refunds. The website was also performing poorly on mobile.

Solution:
Mobile-first redesign, e-commerce platform data migration & full rebuild of the website & backend. Global inventory support, fraud prevention, multi-language & multi-currency support, global shipping and tracking.

'We Are Handsome'
360 VR fashion show

VR
360
PR
Social
Type: Experiential
Client: Telstra

Challenge:
Raise awareness about +61, a new tech/lifestyle retail brand, which Telstra was launching in the market

Solution:
We partnered with We Are Handsome for an online live broadcast of their Sydney MBFW show in 360 VR and invited top bloggers, journalists & influencers at the Melbourne Telstra Discovery store, to immerse themselves into the show

$5M+ of global media impression & +100% increase in store foot traffic

Five Island Resort Digitisation

Connected Space
Mobile
Bookings
Social
IoT
Type: Connected Space
Client: JFS Resorts

Challenge:
Improve both guest experience and resort operations through the addition of digital touch points and the creation of a mobile app.

Solution:
A mobile platform designed around 4 main functionalities: ordering/payments, bookings, social & connected spaces (rooms, lounges and outdoors)

Telstra Melbourne Discovery Store

Connected Spaces
UX
IoT
Type: Connected Spaces
Client: +61/Telstra
For: Telstra

Challenge:
Design a flagship Telstra store, that delivers the new brand purpose; from a traditional telco, to an innovative technology company that creates a brilliant connected future for everyone.

Solution:
Blend technology and interior design,  to design a flagship store that provides customers with a personalised experience of how technologies of today and tomorrow can enhance their lives in a connected world

Significant increase in sales, customer satisfaction, NPS, dwelling time, foot traffic and conversion rates both in-store and online

introduction

n|a is a new creative technology partner that helps you innovate & better engage in a connected world. We craft innovative solutions by blending physical & digital. We ideate, design, prototype & build products, experiences, ecosystems, campaigns and more

products
new retail
experiential
connected spaces
About & ContactCase Studies
brutalism is a style of DESIGN characterised by a deliberate plainness, crudity, or violence of imagery. The term was first applied to functionalist buildings of the 1950s and 1960s that made much use of steel and concrete in starkly massive blocks.